Contact Us
We're here to help. Reach out to the HolFly Info team using any of the methods below.
Contact Details
Phone
+44 20 7946 1010
Monday–Friday, 9am–5pm GMT
Address
15 Greenwich High Road, London SE10 8LH
London, England, United Kingdom
Send a Message
Support Hours
| Day | Hours (GMT) |
|---|---|
| Monday | 9:00am – 5:00pm |
| Tuesday | 9:00am – 5:00pm |
| Wednesday | 9:00am – 5:00pm |
| Thursday | 9:00am – 5:00pm |
| Friday | 9:00am – 5:00pm |
| Saturday | Closed |
| Sunday | Closed |
Emails received outside business hours will be answered on the next business day.
Complaints Process
If you have a complaint, please email [email protected] with the subject line "Complaint" and include:
- Your full name and order reference number
- A clear description of the issue
- What outcome you are seeking
- Any relevant screenshots or documentation
Acknowledgement: We will acknowledge your complaint within 2 business days.
Resolution: We aim to resolve all complaints within 14 calendar days.
Escalation: If you are not satisfied with our response, you may contact Citizens Advice or the relevant UK consumer protection authority.